Terms of Service

Welcome to OROO. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our site or purchasing from us, you agree to be bound by these Terms.

If you do not agree, please do not use our website or services.

1. General Conditions

• By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.

• We reserve the right to refuse service to anyone for any reason at any time.

• You may not use our products or services for any illegal or unauthorized purpose.

2. Products & Services

• All products are for personal use only and not for resale unless authorized.

• Product descriptions, pricing, and availability may change at any time without notice.

• We make every effort to display product colors and details accurately, but we cannot guarantee exact representation on all devices.

3. Orders & Payments

• Placing an order means you agree that all information provided is accurate and complete.

• We reserve the right to cancel or limit orders suspected of fraud, abuse, or resale.

• Prices are listed in PKR unless stated otherwise.

• Payment must be completed before order processing, except for Cash on Delivery (COD) orders where applicable.

4. Shipping & Delivery

• Delivery timelines are estimates and may vary due to location, weather, or courier delays.

• OROO is not responsible for delays caused by third-party courier services.

• Ownership of products transfers to you once the order is delivered.

5. Returns, Refunds & Cancellations

• Returns and refunds are governed by our Refund & Returns Policy.

• Orders can only be canceled before dispatch.

• Shipping charges (if any) are non-refundable unless the item is defective or incorrect.

6. Use of Website & Content

• All content on this website (text, images, logos, videos, designs) is the property of OROO and protected by intellectual property laws.

• You may not copy, distribute, modify, or exploit any content without written permission.

• Any misuse of the website may result in termination of access.

7. User-Generated Content

• By submitting reviews, photos, or testimonials, you grant OROO the right to use this content for marketing and promotional purposes.

• You confirm that any content you submit is your own and does not violate any third-party rights.

• We reserve the right to remove content we deem inappropriate or misleading.

8. Rewards Program

• Participation in the OROO Rewards Program is optional and subject to change.

• Points have no cash value and cannot be transferred.

• We reserve the right to suspend or terminate accounts that misuse the rewards system.

9. Medical Disclaimer

• Our products are cosmetic, not medical treatments.

• Results may vary depending on skin type, lifestyle, and consistency.

• OROO does not provide medical advice. For skin conditions or allergies, consult a qualified dermatologist.

• Always perform a patch test before using new skincare products.

10. Limitation of Liability

To the fullest extent permitted by law:

• OROO shall not be liable for indirect, incidental, or consequential damages.

• Our total liability shall not exceed the amount paid for the product in question.

• Use of our products and website is at your own risk.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.

12. Third-Party Services & Links

• We may use third-party tools (payment gateways, couriers, analytics).

• We are not responsible for the content, policies, or actions of third-party websites.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Continued use of the website after changes constitutes acceptance of the updated Terms.