Privacy Policy

At OROO, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, purchase our products, or interact with us in any way.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a smooth, secure, and personalized experience.

a) Personal Information You Provide

When you place an order, contact us, or sign up for rewards, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via third-party payment providers)

  • Order history

  • Any messages or inquiries you send us

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referring website or social media source

This data helps us improve performance, security, and user experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates and support responses

  • Provide customer service and respond to inquiries

  • Improve our products, website, and user experience

  • Manage the ORO Rewards Program

  • Send promotional emails or offers (only if you opt in)

  • Prevent fraud and ensure website security

We never sell your personal data.

3. Payment Information

All payments are processed through secure third-party payment gateways.
OROO does not store or have access to your full credit/debit card details.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze website traffic and performance

  • Improve personalization and marketing efforts

You can disable cookies through your browser settings, but some features of the site may not function properly.

5. Sharing Your Information

We only share your data when necessary and responsibly, including with:

  • Delivery and logistics partners (to ship your orders)

  • Payment processors (to complete transactions securely)

  • Marketing & analytics tools (for performance tracking and ads)

All partners are required to keep your data confidential.

6. Influencers & User-Generated Content

If you tag OROO or share content related to our products on social media, we may repost or feature it for marketing purposes.
If you wish for your content to be removed, please contact us.

7. Data Security

We take reasonable technical and organizational measures to protect your personal data from:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

However, no online system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Correct or update inaccurate information

  • Opt out of marketing communications at any time

  • Request deletion of your data (subject to legal requirements)

To exercise these rights, contact us at [your support email].

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms).
We are not responsible for their privacy practices and encourage you to review their policies separately.

10. Children’s Privacy

OROO does not knowingly collect personal information from individuals under the age of 13.
If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.The updated version will always be posted on this page with the revised date.

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